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A Public Agency Serving the cities of Pomona, Claremont and La Verne |
Complaints & Grievances
Consumers who are not satisfied
with the services they are receiving are encouraged to let a Tri-City staff member
know.The staff will work with the consumer to solve the problem. The consumer will
continue to receive the same services, if you choose, while your problem is being
resolved. The consumer will not be subject to any penalty for filing a complaint
or grievance.
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Tri-City has a Complaint Process and a Formal Grievance Process.
The consumer may also ask to speak to the Complaint Representative.
View the
Beneficiary / Client Problem Solution Guide
- English in PDF format.
View the
Beneficiary / Client Problem Solution Guide
- Spanish in PDF format.
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