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General Documents

 

Complaints & Grievances

Consumers who are not satisfied with the services they are receiving are encouraged to let a Tri-City staff member know. The staff will work with the consumer to solve the problem. The consumer will continue to receive the same services, if you choose, while your problem is being resolved. The consumer will not be subject to any penalty for filing a complaint or grievance.
 
Tri-City has a Complaint Process and a Formal Grievance Process.
The consumer may also ask to speak to the Complaint Representative.

Complaint Representative: Elizabeth Owens
Phone: (909) 784-3022
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
 
View the Beneficiary / Client Problem Solution Guide - English in PDF format.
View the Beneficiary / Client Problem Solution Guide - Spanish in PDF format.